Blog
Practical guides for running a hotel
Written for the people who run hotels and lodges: how booking channels, guest messages, invoicing and the rest of the day really work — and what to do about it.
- Booking channels
Double bookings: why they happen and how to stop them
Why the same room gets sold twice across booking channels, why calendar links (iCal) cause it, and what a real two-way connection changes. - Electronic invoicing
Electronic invoicing in Costa Rica: a practical guide for hotels
Hacienda’s comprobantes 4.4 for hotels and lodges: factura or tiquete, notas de crédito, the cryptographic key and PIN, and why documents get rejected. - Direct bookings
What booking-channel commissions really cost, and how to win more direct bookings
A worked example of what channel commissions cost a hotel in a year, and practical ways to win more direct bookings without breaking channel contracts. - Guest messages
How to answer guests fast without living on your phone
One inbox for WhatsApp and channel chats, saved replies, automatic messages before arrival and AI drafts you approve: how a hotel answers guests fast. - Choosing software
How to choose a hotel management system: the questions to ask before you switch
The questions to ask before you choose or switch hotel software: channels, payments, invoicing, housekeeping, reports, support, price and moving in.